Privacy Policy — Dambrugge Snack

Effective date: 2 August 2026
Last updated: 2 August 2026

Dambrugge Snack respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, how it may be shared, how long it is retained, and what rights you have under the General Data Protection Regulation (GDPR).

The GDPR applies to businesses established in the European Union that process personal data. Privacy information must be provided clearly, transparently, and in an easily accessible form.

1. Business information

The organisation responsible for processing your personal information is:

Business name: Dambrugge Snack
Website: dambruggesnack.be
Address: Dambruggestraat 15, 2060 Antwerpen, Belgium
VAT number: BE1019250759
Telephone: +32 465 50 79 99
Email: info@dambruggesnack.be

For questions about this Privacy Policy or your personal information, contact us using the email address above.

2. Personal information we collect

Depending on how you use our website and services, we may collect:

• Your full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Account login details
• Order history and purchased products
• Delivery and pickup instructions
• Payment status and transaction reference
• Messages sent through our contact form
• Communications concerning your order
• IP address
• Browser and device information
• Website activity and cookie information
• Information needed to prevent fraud and protect the website

We only collect information that is reasonably necessary for the purposes described in this policy. GDPR principles require personal data to be adequate, relevant, and limited to what is necessary.

3. How we collect your information

We may collect personal information when you:

• Place an order through our website
• Order as a guest
• Create or use a customer account
• Select delivery or pickup
• Make an online payment
• Contact us by email, telephone, or contact form
• Communicate with us regarding an order
• Browse or use our website
• Accept or manage cookies
• Request a refund or submit a complaint

Some technical information may be collected automatically when you use the website.

4. How we use your information

We may use your information to:

• Receive, prepare, and fulfil your order
• Deliver your order to the correct address
• Prepare an order for pickup
• Contact you about delays, unavailable products, address issues, or other order-related matters
• Process payments
• Confirm payment status
• Manage customer accounts
• Provide customer support
• Handle complaints, cancellations, and refunds
• Maintain accounting and transaction records
• Prevent fraud and unauthorised activity
• Protect and maintain our website
• Diagnose technical problems
• Comply with legal, tax, and regulatory obligations
• Establish, exercise, or defend legal claims

We do not use your information for unrelated purposes without an appropriate legal basis.

5. Legal grounds for processing

We process personal information under one or more of the following legal grounds:

Performance of a contract

Processing is necessary to:

• Process your order
• Receive payment
• Provide delivery or pickup
• Communicate with you about your purchase
• Manage your customer account
• Process a refund

Legal obligation

We may retain and process certain information to comply with:

• Accounting requirements
• Tax obligations
• Fraud-prevention obligations
• Requests from courts or competent public authorities

Legitimate interests

We may process information where reasonably necessary to:

• Protect the website and ordering system
• Prevent fraud or misuse
• Maintain business and transaction records
• Respond to customer questions and complaints
• Improve website reliability and performance

We consider your interests and privacy rights before relying on legitimate interests.

Consent

We may rely on your consent for:

• Non-essential cookies
• Optional analytics tools
• Promotional emails
• Certain marketing technologies

You may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

6. Orders and customer accounts

Customers may place orders either:

• By creating a customer account; or
• Through guest checkout without creating an account.

When you create an account, we may store your name, contact details, addresses, account credentials, and order history to make future orders easier.

You are responsible for keeping your account password confidential. Contact us if you believe your account has been accessed without permission.

WooCommerce provides settings that allow stores to manage guest checkout, customer account creation, privacy notices, and personal-data retention.

7. Delivery and pickup

Dambrugge Snack offers delivery and pickup.

For delivery orders, we may provide our authorised delivery driver with information necessary to complete the delivery, including:

• Customer name
• Delivery address
• Telephone number
• Order details
• Delivery instructions

Our drivers should only use this information to complete the delivery and handle any immediate delivery-related issue.

For pickup orders, we may use your name, telephone number, and order information to identify and prepare your order.

8. Payment processing

Online payments are processed through WooPayments and its payment-processing partners.

Payment providers may process information such as:

• Name
• Billing information
• Payment method
• Transaction amount
• Payment status
• Device or fraud-prevention information
• Information necessary to authorise and process the transaction

Dambrugge Snack does not normally receive or store your complete payment-card number. WooCommerce states that it does not store full card details and that official gateways may retain only limited card information, such as the last four digits, when payment tokens are used.

WooPayments processes payments within a PCI DSS-validated environment, although the restaurant and its website must still maintain appropriate security practices.

Payment providers process information under their own terms and privacy policies.

9. Who may receive your information

We may share personal information only when necessary with:

• Authorised Dambrugge Snack employees
• Our delivery drivers
• WooPayments and its payment-processing partners
• Our website hosting provider
• Website developers or maintenance providers
• Security, backup, and technical-support providers
• Accounting or bookkeeping providers
• Professional advisers, such as legal advisers
• Government bodies, tax authorities, courts, or regulators when legally required

Service providers may only use personal information for the service they provide to us or as otherwise permitted by law.

We do not sell customer personal information.

10. Website maintenance access

Our authorised website developer or technical-maintenance provider may have limited access to the WordPress and WooCommerce administration area.

This access may make certain customer or order information visible when necessary to:

• Maintain the website
• Resolve technical problems
• Update WooCommerce or plugins
• Investigate checkout or ordering issues
• Restore backups
• Improve website security

Such access should be limited to authorised persons and used only for legitimate maintenance purposes.

11. Cookies and similar technologies

Our website may use cookies and similar technologies.

These may include:

Essential cookies

These are necessary for:

• Shopping-cart functions
• Checkout
• Customer login
• Session management
• Security
• Remembering basic website preferences

Essential cookies may operate without optional consent where they are strictly necessary for the service requested.

Optional cookies

Optional cookies may be used for:

• Analytics
• Advertising
• Social-media features
• Personalised content
• Measuring website performance

Where legally required, optional cookies will only be activated after you provide consent.

You may manage or withdraw your choices through the website’s cookie banner or cookie settings. More details should be provided in a separate Cookie Policy once all active cookies and third-party tools have been confirmed.

12. Contact forms and communications

When you contact us, we may process your:

• Name
• Email address
• Telephone number
• Order number
• Message
• Any information you choose to provide

We use this information to answer your inquiry, assist with your order, resolve a complaint, or provide requested information.

Please do not send unnecessary sensitive personal information through the contact form.

13. Marketing

Dambrugge Snack will only send promotional emails or electronic marketing where there is an appropriate legal basis.

When consent is required, you may withdraw it at any time by:

• Using the unsubscribe option in the message; or
• Contacting info@dambruggesnack.be.

Unsubscribing from marketing does not stop necessary operational messages concerning an active order, payment, delivery, account, refund, or customer-service request.

14. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may include:

• Order and payment records: retained for the period required by applicable Belgian accounting and tax laws
• Customer accounts: retained while the account remains active and for a limited period afterward
• Guest-order information: retained for order fulfilment, customer service, accounting, fraud prevention, and legal obligations
• Contact messages: retained until the inquiry is resolved and for a reasonable follow-up period
• Complaint and refund records: retained while necessary to manage the matter and any related legal claim
• Security logs: retained for a limited period necessary to protect and investigate website activity
• Marketing information: retained until consent is withdrawn, the customer unsubscribes, or the information is no longer needed

Some information cannot be deleted immediately where we are legally required to retain it.

15. Security

We take reasonable organisational and technical measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

These measures may include:

• Secure website connections
• Restricted administrator access
• Password protection
• Software and plugin updates
• Website backups
• Security monitoring
• Access limited to authorised staff and service providers

However, no website or electronic transmission method can be guaranteed to be completely secure.

16. International transfers

Some service providers, including payment, hosting, security, or technical providers, may process information outside Belgium or outside the European Economic Area.

Where personal information is transferred internationally, we seek to rely on an appropriate legal safeguard, such as:

• A European Commission adequacy decision
• Standard Contractual Clauses
• Another lawful transfer mechanism recognised under the GDPR

17. Your privacy rights

Subject to the conditions and exceptions under applicable law, you may have the right to:

• Request access to your personal information
• Receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict certain processing
• Object to processing based on legitimate interests
• Object to direct marketing
• Request data portability
• Withdraw consent at any time
• Submit a complaint to a supervisory authority

Organisations must inform individuals about these rights and their right to complain to a data-protection authority.

To exercise a right, contact:

Email: info@dambruggesnack.be

We may ask you to provide reasonable information to confirm your identity before processing the request.

18. Complaints

You may contact us first so we can try to resolve your concern.

You also have the right to submit a complaint to the Belgian Data Protection Authority:

Belgian Data Protection Authority
Autorité de protection des données / Gegevensbeschermingsautoriteit
Rue de la Presse 35
1000 Brussels
Belgium

The Belgian Data Protection Authority is responsible for overseeing compliance with data-protection principles in Belgium.

19. Children’s privacy

Our online ordering service is not specifically directed at children.

We do not knowingly request unnecessary personal information from children. A parent or legal guardian who believes that a child has provided personal information without appropriate permission may contact us to request review or deletion, subject to legal retention requirements.

20. Automated decision-making

Dambrugge Snack does not intend to make decisions that have legal or similarly significant effects on customers solely through automated processing.

Payment and security providers may carry out automated fraud or risk checks as part of processing a transaction.

21. Data breaches

If a personal-data security incident occurs, we will investigate it and take reasonable corrective action.

Where required by law, we will notify the Belgian Data Protection Authority and affected individuals. The Belgian authority provides a formal procedure for reporting qualifying personal-data breaches.

22. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. You should read their privacy policies before providing personal information.

23. Changes to this policy

We may update this Privacy Policy when:

• Our services change
• New payment or delivery services are introduced
• Website technologies change
• Legal requirements change
• New service providers are used

The revised policy will be posted on this page with a new “last updated” date.

24. Contact us

For questions, complaints, or requests concerning your personal information, contact:

Dambrugge Snack
Dambruggestraat 15
2060 Antwerpen
Belgium

Email: info@dambruggesnack.be
Telephone: +32 465 50 79 99
VAT number: BE1019250759